Trend Micro Maximum Security fails to install silently on Windows 10

Issue

When attempting to install either the installer or full installer, the software will unzip then fail silently on Windows 10.

If the software is extracted and setup.exe run the following error will be seen in the Application event log:

Faulting application name: setup.exe_Trend Micro Titanium, version: 10.0.0.1150, time stamp: 0x55a7dbed
Faulting module name: setup.exe, version: 10.0.0.1150, time stamp: 0x55a7dbed
Exception code: 0xc0000409
Fault offset: 0x000b9426
Faulting process id: 0x1470

Resolution

The issue is the user is logged on with an Azure Active Directory account (AzureAD). Enable the local administrator account, and logon with this account. The install will then complete successfully.

References

Products

Microsoft Windows 10 (RTM)
Trend Micro Maximum Security 10.0

Created: 12th November 2015
Updated: 12th November 2015


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