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VMware Update Manager reports "Metadata download failed"


When downloading VMware Update Manager Downloads for ESX servers the VMware Update Manager Update Download scheduled task reports "Metadata download failed"


1) Configure VMware Update Manager Account
From Add/Remove Programs:

- Select VMware Update Manager and click Change
- Click Next
- Select the Repair radio button and click Next
- Enter the VirtualCenter Server IP and Port (443)
- Enter the VirtualCenter credentials (DOMAIN\Username and password)
- Click Next
- Select Use an existing database server and click Next
- Enter the database credentials and click Next
- Click No to use the existing database
- Click OK to the Full Recovery message if it appears
- Click Next to accept the port settings
- Click Install
- Click Finish

NOTE: Running this process overwrites vci-integrity.xml settings configured below.

2) Ensure Proxy is Configured
Set theses settings in Program Files\VMware\Infrastructure\Update Manager\vci-integrity.xml

   <useProxyServer>true</useProxyServer> <!-- true -->
   <proxyServer></proxyServer> <!-- -->
   <proxyPort>8080</proxyPort> <!-- 3128 -->

3) Configure Proxy Authentication

- Stop the VMware Update Manager service
- Run Program Files\VMware\Infrastructure\Update Manager\vum-proxyAuthCfg.exe
- Press Y to update credentials
- Enter username in the form DOMAIN\Username
- Enter password
- Restart the VMware Update Manager service

4) Check Disk Space
By default Update Manager will stop downloading when disk space falls below 500MB

Check the "C:\Documents and Settings\All Users\Application Data\VMware\VMware Update Manager\Logs\vmware-vci-log4cpp.log" logfile. e.g.

[2008-07-27 03:02:12:508 'InternalScheduledTasksMgr' 2844 WARN] [internalScheduledTasksMgr, 689] Disk space is below warn threshold (5000000000)
[2008-07-27 03:02:12:558 'InternalScheduledTasksMgr' 2844 INFO] [internalScheduledTasksMgr, 715] Temp directory disk free space is: 472035328
[2008-07-27 03:02:12:558 'InternalScheduledTasksMgr' 2844 WARN] [internalScheduledTasksMgr, 718] Temp disk space is below critical threshold (524288000)
[2008-07-27 03:06:31:730 'httpDownload' 2212 ERROR] [httpDownload, 166]
[2008-07-27 03:06:31:821 'HostUpdatePackage' 2212 INFO] [hostUpdatePackage, 343] System error 112: There is not enough space on the disk.; Context: copying tmpfile to dest


VMware VirtualCenter 2.5

Created: 20th May 2008
Updated: 28th July 2008

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