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Deploying NetBackup Client 6.5.2 from Altiris fails with error 1603 when user is not logged on the console


When installing the NetBackup Client 6.5.2 via Altiris onto Windows Server 2008 x64 SP2 the install will fail with error 1603 if the user who the job is running as is not logged on the console.

Sample log:

MSI (s) (40:D8) [10:01:40:305]: Note: 1: 1708
MSI (s) (40:D8) [10:01:40:305]: Product: Veritas NetBackup Client -- Installation operation failed.
MSI (s) (40:D8) [10:01:40:305]: Windows Installer installed the product. Product Name: Veritas NetBackup Client. Product Version: 6.5.0. Product Language: 1033. Installation success or error status: 1603.


To work around the issue, copy the files locally and then run the Altiris job as LOCAL SYSTEM.

The issue is also seen with Symantec NetBackup 6.5.4.


Symantec NetBackup 6.5.4
Symantec NetBackup 6.5.2
Microsoft Windows Server 2008 (any)
Altiris eXpress Deployment Server 6.9 SP1

Created: 8th July 2009
Updated: 12th July 2009

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