The Microsoft VSS snapshot provider selected returned: "Unexpected provider error" using Backup Exec 2010 R2
Issue
When attempting a backup using Backup Exec 2010 R2 the following error may be seen:
" - AOFO: Initialization failure on: "\\server.domain.com\Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
V-79-10000-11226 - VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provider selected returned: "Unexpected provider error". Ensure that all provider services are enabled and can be started. Check the Windows Event Viewer for details.
The following volumes are dependent on resource: "C:" "D:""
The VSS writers may also show "State: [9] Failed" or "State: [10] Failed":
C:\>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.
Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {7f0448a5-aedd-4393-81b4-d3f2f74dcf68}
State: [9] Failed
Last error: Retryable error
Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {d4e192ca-bf8b-4b79-94f3-ae3b33fd7756}
State: [1] Stable
Last error: No error
Writer name: 'IIS Metabase Writer'
Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
Writer Instance Id: {1d51fe59-fada-4398-a277-091f2bf4aec3}
State: [9] Failed
Last error: Retryable error
Writer name: 'NTDS'
Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
Writer Instance Id: {6487d956-7379-40f9-ae69-fc2395af6fb9}
State: [9] Failed
Last error: Retryable error
Writer name: 'Event Log Writer'
Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}
Writer Instance Id: {12be270c-79b8-454a-8462-011c53f477e7}
State: [1] Stable
Last error: No error
Writer name: 'Dhcp Jet Writer'
Writer Id: {be9ac81e-3619-421f-920f-4c6fea9e93ad}
Writer Instance Id: {8f58e3ec-3962-47ea-8650-f18cd8916ebe}
State: [9] Failed
Last error: Retryable error
Writer name: 'WINS Jet Writer'
Writer Id: {f08c1483-8407-4a26-8c26-6c267a629741}
Writer Instance Id: {a2b28801-ba9a-4128-8098-804d77ca7b1a}
State: [9] Failed
Last error: Retryable error
Writer name: 'TermServLicensing'
Writer Id: {5382579c-98df-47a7-ac6c-98a6d7106e09}
Writer Instance Id: {5f3c481d-3783-4752-b7e0-05bfc0443be0}
State: [9] Failed
Last error: Retryable error
Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {7a0ff4d4-9e18-4a45-8989-90d751f7be1f}
State: [9] Failed
Last error: Retryable error
Writer name: 'MSDEWriter'
Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
Writer Instance Id: {c767313b-faaf-478d-8c2e-82d43893dffc}
State: [1] Stable
Last error: No error
Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {702bf63a-56dc-40ab-bb32-79b41e89a669}
State: [1] Stable
Last error: No error
Writer name: 'FRS Writer'
Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
Writer Instance Id: {2c04f9ee-f1c1-488d-bd51-91bac80d4447}
State: [9] Failed
Last error: Retryable error
Resolution
The BackupExec VSS provider is installed, as well as the Microsoft VSS Provider:
C:\>vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.
Provider name: 'Backup Exec VSS Provider'
Provider type: Software
Provider Id: {5fdb6ef5-6ead-4610-995b-401c88626115}
Version: 1.0
Provider name: 'Microsoft Software Shadow Copy provider 1.0'
Provider type: System
Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
Version: 1.0.0.7
The Backup Exec VSS Provider needs to be removed. Delete the associated registry key for the Provider Id. For the example above:
C:\>REG DELETE "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{5fdb6ef5-6ead-4610-995b-401c88626115}" /F
Restart the Volume Shadow Copy Service:
C:\>net stop vss
The Volume Shadow Copy service is stopping.
The Volume Shadow Copy service was stopped successfully.
C:\>net start vss
The Volume Shadow Copy service is starting.
The Volume Shadow Copy service was started successfully.
References
Products
Symantec Backup Exec 2010 R2
Created: 15th February 2011
Updated: 15th February 2011
© 2005-2024 Jamie Morrison