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Unable to activate Domain Synchronization from the Microsoft Online Portal


When trying to activate domain synchronisation from the Microsoft Online at the following URL, there is an error:

Sorry, we can't process your request.  
You don’t have permission to access this page or perform this action.

Support Information 
Correlation ID: 
Session ID:  
Error code: 


This can be done via PowerShell using the Windows Azure AD Module.

Download and install the Windows Azure AD Module for Windows PowerShell:

Run the following PowerShell commands:
$cred = get-credential

Enter the admin@<company identifier> credentials then run the following commands:
Connect-MSOLService -credential $cred

This will return the current state of activation. To activate Directory Synchronisation:
Set-MsolDirSyncEnabled -EnableDirSync $true

Re check that Directory Synchronisation is now activate. The following command should return True:


Activate directory synchronization

Directory synchronization for Office 365 can't be activated or deactivated


Microsoft Office 365 (any)

Created: 11th May 2014
Updated: 18th May 2014

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