Autodiscover fails for a user moved to Office 365 in a hybrid Exchange environment
Issue
Auto discover is working for a user with an on premises mailbox.
The mailbox is moved to Office 365 using a Remote Remove Request. The user is no longer able to connect to their mailbox.
The Outlook Test E-mail AutoConfiguration tool may report the error 0x800C8205
Resolution
The user's RemoteRoutingAddress address is incorrect, causing autodiscover to fail to redirect from the on premises Exchange server to Exchange Online.
[PS] C:\>Get-RemoteMailbox theether@domain.com | fl RemoteRoutingAddress
RemoteRoutingAddress : SMTP:theether@domain.com
Set this to the user's address:
[PS] C:\>Set-RemoteMailbox -Identity "domain.local/Users/The Ether" -RemoteRoutingAddress theether@domaincom.mail.onmicrosoft.com
Verify it is now correct:
[PS] C:\>Get-RemoteMailbox theether@domain.com | fl RemoteRoutingAddress
RemoteRoutingAddress : SMTP:theether@domaincom.mail.onmicrosoft.com
References
Products
Microsoft Office 365 (any)
Microsoft Exchange Server 2010 SP3
Created: 13th May 2014
Updated: 13th May 2014
© 2005-2024 Jamie Morrison